# Something wrong? Two channels, nothing else to remember. VibeStarter is carried by an active community: that's where things move fastest, and another member has often hit your problem already. Here's where to write depending on the case — and what we take on. ## Find an answer in the documentation What problem are you having? Search - [Studio won’t connect](https://docs.vibestarter.pro/en/aide/studio/) - [My agent isn’t responding](https://docs.vibestarter.pro/en/aide/agents/) - [The app won’t start](https://docs.vibestarter.pro/en/aide/demarrage/) Do this first ## The app is very slow, crashes, or blue-screens Nine times out of ten it's hardware virtualization: disabled in the BIOS, or monopolized by other software. Without it the app falls back to degraded mode — it works, but noticeably slower. Checking takes thirty seconds and resolves most cases. Do it before writing to us: without it, all we can do is point you back here. [Check my configuration](https://vibestarter.pro/en/system-requirements) ## Where to write Bugs & usage ### 🐛┃signaler-un-bug The member Discord channel dedicated to bugs. This is the normal route for anything touching the app: defects, unexpected behaviour, being stuck in a tool. Everything there gets read. [Open the channel](https://discord.com/channels/1485902931579371660/1537644045810012260) Not on the members server yet? Link your Discord account from “My account”: the bot brings you in, no invitation needed. [Open My account](https://vibestarter.pro/en/account) Account & access ### support@vibestarter.pro For anything that can't be public: account access, sign-in link, wrong email address, personal data, account deletion. [Email support@](mailto:support@vibestarter.pro) Purchase & invoice ### A payment or a refund? It's in your account. Settle a declined payment, cancel your subscription, withdraw within 14 days and track a refund: it all happens in “Purchases and payments”, with no reply to wait for. For an invoice or access that isn't unlocked, write to us with the email address used at checkout. [Open Purchases and payments](https://vibestarter.pro/en/account/paiements) [Email support@](mailto:support@vibestarter.pro) ## What we need from you We have no access to your machine. A report without these details cannot be processed: 1. 1 The app version (Settings → About). 2. 2 Your system: Windows 10 or 11, or macOS — and how much RAM. 3. 3 The virtualization test result: “Enabled” or “Disabled”. 4. 4 What you were doing when it happened, step by step. 5. 5 The exact error message, or a screenshot. Those five lines take two minutes to write and save everyone several days. ## What you can expect Response time 5 business days That's the commitment. In practice it's often much faster. Languages French, English Requests in other languages may go unanswered. Discord Community-run A peer help space: no individual reply is guaranteed there. ## What support covers We take on the app, your account and the training content. Out of scope: your hardware, your BIOS/UEFI, your operating system, your third-party software and your accounts with other providers. The full breakdown is on the requirements page. [See the full scope](https://vibestarter.pro/en/system-requirements) ## There will be bugs VibeStarter is young software that moves fast. Defects exist and more will appear: reporting them remains the most effective way to make them go away. That said, no fix can be promised within a given timeframe, and builds marked “beta” are provided on an experimental basis. --- Source : https://vibestarter.pro/en/support Consulté le : 2026-10-19T21:56:18.304Z [Autres pages en Markdown](https://vibestarter.pro/llms.txt) · [Documentation](https://docs.vibestarter.pro/llms.txt)