[ SUPPORT ]

Something wrong?

Two channels, nothing else to remember.

VibeStarter is carried by an active community: that's where things move fastest, and another member has often hit your problem already. Here's where to write depending on the case — and what we take on.

Do this first

The app is very slow, crashes, or blue-screens

Nine times out of ten it's hardware virtualization: disabled in the BIOS, or monopolized by other software. Without it the app falls back to degraded mode — it works, but noticeably slower. Checking takes thirty seconds and resolves most cases. Do it before writing to us: without it, all we can do is point you back here.

Check my configuration

Where to write

Bugs & usage

🐛┃signaler-un-bug

The member Discord channel dedicated to bugs. This is the normal route for anything touching the app: defects, unexpected behaviour, being stuck in a tool. Everything there gets read.

Open the channel

Not on the Discord yet? Join it, then link your account from “My account” to get your member role. Join the Discord

Account & access

support@vibestarter.pro

For anything that can't be public: account access, sign-in link, wrong email address, personal data, account deletion.

Email support@

Purchase & invoice

Something wrong with your order? Write to us.

An invoice to retrieve, a payment that didn't go through, access not unlocked, a refund request: one address, ours. Give us the email address used at checkout, we'll find the order and handle it — including with our payment provider when it has to go through them.

Email support@

What we need from you

We have no access to your machine. A report without these details cannot be processed:

1The app version (Settings → About).
2Your system: Windows 10 or 11, or macOS — and how much RAM.
3The virtualization test result: “Enabled” or “Disabled”.
4What you were doing when it happened, step by step.
5The exact error message, or a screenshot.

Those five lines take two minutes to write and save everyone several days.

What you can expect

Response time: 5 business days; That's the commitment. In practice it's often much faster.
Languages: French, English; Requests in other languages may go unanswered.
Discord: Community-run; A peer help space: no individual reply is guaranteed there.

What support covers

We take on the app, your account and the training content. Out of scope: your hardware, your BIOS/UEFI, your operating system, your third-party software and your accounts with other providers. The full breakdown is on the requirements page.

See the full scope

There will be bugs

VibeStarter is young software that moves fast. Defects exist and more will appear: reporting them remains the most effective way to make them go away. That said, no fix can be promised within a given timeframe, and builds marked “beta” — such as the macOS one — are provided on an experimental basis.